Technical Support Representative - Tier 2
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Technical Support Representative - Tier 2
Hyderabad, Telangana
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
16 Nov 2026
We are looking for a Technical Support Specialist – Tier 2 to provide advanced technical support to enterprise customers. You will investigate and resolve complex technical issues, manage escalations, and collaborate with cross-functional teams to ensure issues are resolved effectively and on time.
- Provide advanced technical support to enterprise customers
- Investigate and resolve complex technical issues
- Manage escalations
- Collaborate with Support Engineering, Product, Engineering, IT, and other cross-functional teams
- Manage and prioritize enterprise customer support tickets while meeting defined response and resolution expectations
Skills
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