Technical Support Executive & Customer Service Executive - International

Gratitude Inc is hiring International Technical Support Executives and Customer Service Executives in Hyderabad. The role involves handling customer queries, providing technical troubleshooting, and balancing support and sales objectives over international voice channels.

• Efficiently handle customer queries and resolve issues on first contact (First Call Resolution)
• Deliver exceptional customer experiences balancing technical support and sales objectives
• Record all customer interactions accurately within the CRM system and follow through on open cases within 24 hours
• Utilize product knowledge and reference materials to solve known customer issues
• Work towards operational excellence and meet or exceed sales targets and KPIs

• Graduate from a reputed university or equivalent experience in a relevant field, or Undergrad with 18 months of relevant experience
• International voice experience
• Excellent communication and interpersonal skills (English B2 or higher, C1 preferred; EMEA languages C1 where applicable)
• Strong analytical and diagnostic skills for troubleshooting and root cause determination