IT Support Executive

We are seeking a motivated IT Support Executive to join our team at ThinkerSteps Technologies Pvt. Ltd. This role provides hands-on experience in technical support and RDLC reporting, offering the perfect start for your IT career.

• Provide technical assistance and support via phone, email, chat, and on-site.
• Build and maintain strong customer relationships by delivering quality support.
• Act as a trusted advisor, guiding customers to get the most from our products/services.
• Document troubleshooting steps, configurations, and interactions in the CRM system.
• Gather customer feedback during on-site visits and share insights with internal teams.
• Design, develop, and maintain RDLC reports based on project requirements.
• Collaborate with the team to understand data models and ensure accurate reporting.
• Perform data extraction, integration, debugging, and suggest workflow/report improvements.

• Completed a degree in Computer Science, IT, or related fields. (Candidates currently pursuing a degree are not eligible)
• Familiarity with RDLC, SQL, Microsoft Visual Studio.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work in a team environment.
• Good communication and documentation skills.