International Technical Support Executive (Hyderabad)

We are looking for technically inclined and customer-focused professionals for the role of Technical Support Executive – International Voice Process. The ideal candidate will support international customers through voice calls and possess strong troubleshooting, analytical, diagnostic, and communication skills.

• Handle international customer calls related to technical queries, product issues, and service-related concerns.
• Diagnose and troubleshoot reported technical problems by asking relevant, targeted questions.
• Identify the root cause of issues and provide appropriate solutions within the defined resolution process.
• Guide customers through step-by-step troubleshooting procedures in a clear and customer-friendly manner.
• Document technical issues, troubleshooting steps, resolutions, and follow-up actions accurately in the CRM or ticketing system.
• Meet operational KPIs related to resolution time, first-call resolution, quality, productivity, and customer satisfaction.

• Graduation is compulsory from a recognized university or equivalent institution.
• Prior international voice experience is mandatory.
• Technical support or troubleshooting experience preferred.
• Excellent verbal and written communication skills with English proficiency at B2 level or higher.
• Strong analytical, diagnostic, and troubleshooting abilities.
• Immediate joiners only with a zero-day notice period.