IT Service Desk / IT Support Engineer
Chaosology Technologies Private Limited
Posted 4 days agoBe an early applicant
IT Service Desk / IT Support Engineer
Thiruvananthapuram, Keralam
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Experience
1–2 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
10 Nov 2026
Provide daily IT helpdesk support for Windows and macOS users, manage user accounts and access across cloud platforms, troubleshoot hardware and software issues, apply security patches, and maintain ticketing systems.
- Provide daily IT helpdesk and desktop support for Windows and macOS users
- Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta
- Troubleshoot system errors, network connectivity, hardware issues, and software applications
- Apply regular Windows OS security patches and assist with macOS device management (Jamf)
- Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner
- 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations
- Basic hands‑on experience with Google Workspace, Slack, and Okta (SSO/MFA)
- Hands‑on knowledge of Windows OS troubleshooting and security patching
- Familiarity with macOS and basic device management workflows (Jamf)
- Understanding of user access controls, password resets, and account provisioning
- Experience handling IT ticketing systems and maintaining SLAs
- Good communication, problem‑solving, and customer‑service skills
Skills
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