Technical Support Engineer (2 Years)

Microlink Solutions Pvt Ltd is seeking a Technical Support Engineer to provide on‑site and remote assistance for hardware, software, and network issues. The role involves troubleshooting desktop problems, installing and maintaining end‑user devices, managing user accounts and IT services, ensuring up‑to‑date security software, and maintaining asset inventory. The engineer will also document incidents, train end‑users, and collaborate with senior support staff.

• Provide on‑site and remote technical support for hardware, software, and network issues
• Troubleshoot and resolve desktop-related problems, including OS errors and peripheral devices
• Install, configure, and maintain desktops, laptops, and other end‑user devices
• Set up and maintain user accounts, email, and other IT services
• Assist with software installations, updates, and patches
• Support deployment and setup of new hardware and software systems
• Ensure all systems run up‑to‑date antivirus and security software
• Manage and maintain asset inventory (hardware and software)
• Assist with network troubleshooting and connectivity issues
• Provide training and guidance to end‑users on IT policies and procedures
• Document all support activities and incidents in the helpdesk system
• Collaborate with senior support engineers and other IT staff on complex issues

• Basic knowledge of desktop hardware and software troubleshooting
• Familiarity with operating systems (Windows, MacOS, Linux)
• Understanding of networking principles (TCP/IP, DNS, DHCP)
• Experience with Microsoft Office Suite and other standard business applications
• Familiarity with remote desktop software and helpdesk tools (advantage)