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IT Helpdesk Engineer

Three Ess Computer Services (I) Pvt. Ltd.

Maharashtra, Maharashtra1–2 yrs2.64 – 3 LPA
Full-time

Posted 4 days agoBe an early applicant

IT Helpdesk Engineer

₹2.64 – 3 LPA

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Experience

1–2 yrs

Salary

₹2.64 – 3 LPA

Job type

Full-time

Openings

1

Education

Any graduate

Apply by

10 Nov 2026

Three Ess Computer Services (I) Pvt. Ltd. is hiring an IT Helpdesk Engineer to handle IT incidents, service requests, and perform L1/L2 troubleshooting for hardware, software, and network basics in a 24/7 rotational shift environment.

  • Handle IT incidents service requests via ticketing tools
  • Perform L1 troubleshooting (hardware, software, network basics)
  • Manage L2 issues (VPN, access, email, applications)
  • Support laptops, printers, and user accounts
  • Log, prioritize, and resolve tickets within SLA
  • Escalate complex issues and track to closure
  • Basic networking (IP, DNS, VPN, Wi-Fi)
  • Windows OS system troubleshooting
  • Familiarity with M365 / Google Workspace
  • Exposure to ticketing tools (JIRA, ServiceNow, Zendesk, etc.)
  • Basic understanding of ITIL concepts

Skills

Google WorkspaceM365NetworkingWindows OS

Perks & benefits

  • ✓ Health insurance
  • ✓ Provident Fund
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