Customer Support Executive-Post Sales

CherishX is looking for a customer-focused and proactive Customer Support Representative to join our team in New Delhi. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to deliver a smooth and satisfying post-sales customer experience.

• Respond to customer inquiries via phone, email, and chat
• Assist customers with event details, bookings, pricing, timelines, and services
• Resolve customer complaints professionally and escalate complex issues when required
• Coordinate with internal teams to ensure timely and accurate communication
• Maintain customer service logs and CRM records
• Follow up after events to collect feedback and ensure customer satisfaction

• 1–3 years of experience in customer service, preferably in events, hospitality, or related industries
• Excellent verbal and written communication skills in English
• Strong organizational and multitasking abilities
• Familiarity with CRM tools, MS Office, or Google Workspace
• Ability to handle urgent situations calmly and professionally
• Customer-first attitude with a positive, solution-oriented approach
• Graduate in any discipline