International Voice Process Executive Salary upto 5.60 LPA (Gurugram)

We are looking for an experienced and customer-focused International Voice Process Executive to handle customer interactions for international clients. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and the confidence to work in a fast-paced, target-driven environment.

• Handle inbound calls from international customers in a professional and courteous manner
• Understand customer queries, concerns, and requirements and provide accurate and timely resolutions
• Deliver excellent customer service and maintain a high level of customer satisfaction (CSAT)
• Handle customer complaints, objections, and escalations professionally
• Provide clear and accurate information regarding products, services, and processes
• Follow defined SOPs, call-flow guidelines, quality standards, and compliance procedures
• Maintain accurate records of customer interactions, queries, and resolutions in CRM/ticketing systems
• Achieve assigned KPI, productivity, quality, AHT, FCR, and customer satisfaction targets
• Escalate complex or unresolved issues to the appropriate team or supervisor
• Maintain professional communication and active listening throughout every customer interaction
• Manage high call volumes while maintaining service quality and accuracy
• Coordinate with internal teams to ensure timely resolution of customer issues
• Stay updated on process changes, client requirements, policies, and product/service information
• Contribute to overall team performance and continuous improvement initiatives

• 1-5 years of experience in International Voice Process / International BPO / Customer Support / Customer Service
• Excellent spoken and written English communication skills
• Strong customer-handling and interpersonal skills
• Listening, comprehension, and problem-solving abilities
• Ability to handle difficult customers and challenging situations professionally
• Basic computer knowledge and familiarity with CRM / ticketing tools
• Good typing and documentation skills
• Ability to work under pressure and meet performance targets
• Willingness to work in rotational / international shifts, including night shifts, as per business requirements
• Graduate / Undergraduate candidates with relevant experience can be considered