Technical Support Engineer
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Technical Support Engineer
Tiruppur, Tamil Nadu
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Diploma in Information Technology (IT) or Graduate in Science
Apply by
4 Nov 2026
We are looking for experienced and customer-focused Technical Support Professionals to provide onsite application and IT infrastructure support.
The selected candidate will be responsible for troubleshooting software applications, authentication issues, network-related problems, and assisting end users in ensuring smooth system operations.
- Provide onsite support for software applications and end users.
- Troubleshoot application-related issues at the first level.
- Resolve Multi-Factor Authentication (MFA) related concerns.
- Handle LAN connectivity and multiple network card issues.
- Troubleshoot DNS and application URL-related problems.
- Support users with remote access and connectivity issues.
- Install, configure, and update antivirus software.
- Assist users with Digital Signature Certificate (DSC) related queries.
- Troubleshoot multi-device enabled hybrid applications.
- Coordinate with Helpdesk and technical teams for issue resolution.
- Escalate unresolved issues and follow up for timely closure.
- Assist users in raising support tickets whenever required.
- Maintain daily logs of issues reported, resolved, and escalated.
- Ensure proper documentation and status reporting of all support activities.
- Diploma in Information Technology (IT) or Graduate in Science
- Minimum 3 years of experience in Technical Support, IT Support, Desktop Support, Helpdesk, or Application Support
- Strong knowledge of Desktop and Application Support
- Understanding of LAN, DNS, VPN, Remote Access, and Network Troubleshooting
- Experience in Windows Operating Systems and End User Support
- Knowledge of Antivirus Installation and Security Updates
- Good communication skills in English and Hindi (Speaking, Reading & Writing)
Skills
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