Information Technology Support Engineer

Join eJAmerica as an IT Support Engineer based in Mysuru, Karnataka. You will deliver Level 1 and Level 2 support for both onsite and remote users, troubleshoot hardware, software, network and printer issues, and manage IT systems across laptops, desktops, and mobile devices. You will also handle user access, ticketing, vendor coordination, and on‑site office setups while ensuring timely resolution of support requests via phone, email, and remote tools.

• Provide Level 1 and Level 2 IT support to end‑users both onsite and remotely
• Troubleshoot and resolve hardware, software, network, and printer issues
• Support international users across time zones via email, chat, voice, or remote tools
• Install, configure, and maintain IT systems, laptops, desktops, mobile devices, and applications
• Manage user access, email accounts, and system permissions
• Document issues, solutions, and maintain support logs in the ticketing system
• Coordinate with vendors and coordinate escalations to Level 3/Infrastructure teams
• Provide on‑site support for office IT setups, conferences, and user onboarding/offboarding
• Administer IT systems including patch management, anti‑virus management, asset management, packaging, and software updates
• Respond to support requests via phone, email, AWSConnect, Webchat, WhatsApp, or in person, ensuring timely resolution and excellent customer service

• Bachelor’s degree in IT, Computer Science or related field (or equivalent experience)
• Minimum 2 years of IT support experience, preferably in an international environment
• Hands‑on experience with Windows, macOS, Office 365, Active Directory and remote tools such as TeamViewer and AnyDesk
• Strong verbal and written communication skills
• Knowledge of LAN, DNS, DHCP, VPN, VM and servers
• Ability to multitask, prioritize and work independently in a fast‑paced environment
• Flexible to work US night shifts and provide international support