T
Technical Customer Support Executive
Ahmedabad, Gujarat2–5 yrs3.6 – 4.8 LPA
Full-time
Posted todayBe an early applicant
Technical Customer Support Executive
₹3.6 – 4.8 LPA
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Experience
2–5 yrs
Salary
₹3.6 – 4.8 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
18 Nov 2026
TchErudite is seeking a Technical Customer Support Executive for its global delivery team to handle European clients in UK shifts. The position is exclusively for Ahmedabad residents.
- Reproduce, document, and escalate technical issues to the development team
- Create bug reports with proper reproduction steps, logs, and screenshots
- Manage multiple customer tickets while meeting SLA timelines
- Use SQL for validating customer data
- Prepare knowledge base articles, FAQs, and user documentation
- Work in UK shifts and handle European clients
- Excellent verbal and written English communication skills
- Experience in providing technical support via calls, emails, chat, and ticketing systems
- Strong understanding of web and mobile applications and common troubleshooting techniques
- Experience with ticketing and helpdesk tools (Freshdesk, Zendesk, Jira Service Management, Zoho Desk)
- Basic understanding of HTML, CSS, APIs, JSON, and browser developer tools
- Knowledge of DNS, domains, hosting, SSL certificates, and basic networking concepts
- Experience supporting SaaS, Web, or Mobile Applications
- Experience with CRM platforms (HubSpot, Salesforce, Zoho CRM)
- Knowledge of Firebase or mobile application logs and Linux/Unix commands
Skills
Perks & benefits
- ✓ Paid time off
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