Technical Support Engineer
Posted 4 days agoBe an early applicant
Technical Support Engineer
Bengaluru, Karnataka
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Experience
5–8 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Bachelor’s Degree in a technical field
Apply by
10 Nov 2026
Veeam is looking for a Technical Support Engineer, Sec-AI to lead the end-to-end post-sales technical support function for complex, multi-stakeholder customer environments. You will independently diagnose and resolve intricate issues, drive SLA performance excellence, and champion rigorous documentation and knowledge management standards.
- Leads the end-to-end post-sales technical support function for complex, multi-stakeholder customer environments
- Drives SLA performance excellence by proactively identifying systemic gaps and championing a customer-first mindset
- Champions rigorous documentation standards and leads knowledge management initiatives by authoring KB articles
- Drives operational excellence by defining, tracking, and improving key metrics such as MTTR, NPS, and CSAT
- Builds strategic partnerships with Engineering and Product Management by translating support insights into actionable feedback
- Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field
- Hands-on experience with Data Privacy and Security (DLP, Encryption, Access, Classification), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization
- Demonstrated depth in technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs
- Proficiency in technical support systems such as Zendesk
- Strong communication and leadership skills with a proven track record of collaborative success
Skills
Perks & benefits
- ✓ 18 paid vacation days plus 4 extra global VeeaMe Days
- ✓ 24 paid volunteer hours annually through Veeam Cares
- ✓ Private medical coverage for you and up to four dependents
- ✓ Life, accident, and disability insurance
- ✓ Annual flexible wellbeing allowance
- ✓ Employee Assistance Program (EAP)
- ✓ Meal, fuel, and transportation benefits
- ✓ Daycare reimbursement and safe cab facility
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