Tac Support Engineer Prayagraj (India)

Envision Technology Solutions is seeking a TAC Support Engineer to provide L2 technical support, manage firewall configurations, and resolve network security issues for global customers.

• Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs
• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting
• Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies
• Analyse traffic logs, system health alerts, and security events using diagnostic tools
• Collaborate with customers to resolve device performance, failover, and HA setup issues
• Contribute internal knowledge base articles and suggest improvements to documentation
• Collaborate with L3 engineering, QA, and product teams for unresolved issues and bugs
• Participate in on-call rotations and support coverage for high-priority or after-hours incidents

• 1 to 3 years of relevant work experience in Network Security products
• Robust understanding of network protocols (TCP/IP, UDP, DNS, DHCP, VLANs) and routing protocols (OSPF, BGP, EIGRP)
• Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint)
• Familiarity with packet analysis tools (Wireshark & tcpdump) and CRM tools like Salesforce or Zendesk
• BSc, BCA, B. Tech., M. Tech., MCA or an equivalent degree from a reputed university