Microsoft 365 L2+ Support Engineer

Manage, administer and troubleshoot Microsoft 365 services including identity, security, compliance and endpoint management for enterprise users.

• Administer and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online and OneDrive
• Manage Microsoft Entra ID, user/group administration, MFA, Conditional Access and SSO
• Troubleshoot Exchange mail flow, transport rules, shared mailboxes, distribution groups, mailbox migrations and Outlook escalations
• Support Microsoft Purview, Data Loss Prevention, retention policies, eDiscovery and Microsoft 365 security configurations
• Handle escalated L2/L3 incidents, perform root‑cause analysis and coordinate with Microsoft support
• Manage incidents, service requests and changes within SLA; maintain technical documentation and knowledge articles
• Provide technical guidance to L1 support engineers
• Administer Microsoft Intune for mobile device and application management
• Troubleshoot Active Directory issues, including user accounts, groups, authentication and directory problems

• Microsoft 365 administration experience
• Exchange Online administration and troubleshooting
• Microsoft Entra ID / Azure AD, MFA and Conditional Access
• Microsoft Intune MDM/MAM
• Active Directory troubleshooting
• L2/L3 escalation and root‑cause analysis
• PowerShell scripting for Microsoft 365