Desktop Support Engineer L1 And L2

The role involves providing Level 2 technical support for desktop, laptop and end-user IT issues, troubleshooting Windows and server environments, managing Active Directory, resolving network and hardware problems, and coordinating with higher-level teams.

• Provide Level 2 technical support for desktop, laptop, and end-user IT issues
• Troubleshoot Windows 10/11 and Windows Server 2019/2022-related issues
• Manage Active Directory (AD), including user account creation, password resets, account unlocks, and group membership
• Troubleshoot Group Policy Objects (GPO) and execute commands such as gpupdate /force
• Diagnose BSOD, system performance, OS crashes, application errors, and driver issues
• Troubleshoot DNS, DHCP, TCP/IP, VPN, LAN, Wi-Fi, and IP configuration issues
• Provide support for physical servers, application clusters, and basic server connectivity issues
• Perform Windows patching, software installation, upgrades, and security updates
• Troubleshoot printer, peripheral, hardware, and connectivity issues
• Provide basic VMware virtualization support and coordinate with server teams for escalations
• Handle incident and service requests through ITSM tools such as ServiceNow or similar platforms
• Maintain SLA compliance, update tickets, and document troubleshooting steps
• Coordinate with L3, network, and server teams for complex technical issues

• Minimum 2 years of experience
• Immediate joiner
• Graduate degree