Customer Support Voice Process Executive
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Customer Support Voice Process Executive
₹1.44 – 1.62 LPA
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Experience
2–5 yrs
Salary
₹1.44 – 1.62 LPA
Job type
Full-time
Openings
50
Education
12th Pass
Apply by
18 Nov 2026
Hexaware Technologies is hiring a Customer Support Voice Process Executive based in Mihan, Nagpur. The role involves handling inbound and outbound customer calls, resolving complaints, and ensuring high customer satisfaction for an e‑commerce platform. Candidates will log interactions, meet performance metrics, and collaborate with teams to address escalated issues.
- Manage incoming and outgoing calls professionally
- Respond to inquiries, complaints and concerns with a problem‑solving mindset
- Log customer interactions and track follow‑ups
- Offer timely solutions to resolve issues
- Collaborate with team members to address complex concerns
- Meet key performance metrics (call handling time, customer satisfaction, resolution rates)
- 12th Pass (high school diploma)
- 0–5 years of experience in customer support
- Computer knowledge and domestic calling skills
- Experience with non‑voice/chat processes
Skills
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