Customer Support Voice Process Executive
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Customer Support Voice Process Executive
₹1.44 – 1.62 LPA
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Experience
Fresher
Salary
₹1.44 – 1.62 LPA
Job type
Full-time
Openings
50
Education
12th Pass
Apply by
10 Nov 2026
Hexaware Technologies Limited is hiring a Customer Support Voice Process Executive to manage customer calls and deliver outstanding customer service related to e-Commerce. This is a full-time position based in Mihan, Nagpur, featuring rotational shifts and a 5-day work week.
- Manage incoming and outgoing calls in a professional manner
- Respond to customer inquiries, complaints, and concerns with a problem-solving mindset
- Log customer interactions and track follow-ups
- Offer timely and relevant solutions to resolve customer issues
- Collaborate with team members to escalate and address complex concerns
- Meet key performance metrics including call handling time, customer satisfaction, and resolution rates
- Minimum qualification of 12th Pass
- 0 to 5 years of experience
- Good English communication skills
- Proficiency in computer knowledge, domestic calling, and non-voice/chat processes
- Openness to rotational shifts including night shifts
Skills
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