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Assistant Manager

EXL

Pune, Maharashtra2–5 yrsSalary not disclosed
Full-time

Posted 1 week agoBe an early applicant

Assistant Manager

Pune, Maharashtra

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Experience

2–5 yrs

Salary

Not disclosed

Job type

Full-time

Openings

1

Education

Any graduate

Apply by

7 Nov 2026

The Assistant Manager is responsible for leading a team of customer support executives across Chat, Email, and Voice channels. This role focuses on building high-performing teams, ensuring service excellence, driving operational efficiency, and meeting business KPIs through coaching, mentoring, performance management, and SLA adherence.

  • Lead a team of customer support executives across Chat, Email, and Voice channels
  • Drive operational efficiency and meet qualitative and quantitative business KPIs
  • Coach, mentor, and manage team performance
  • Ensure workforce alignment, SLA adherence, and continuous process improvement

Skills

Customer SupportOperations ManagementPerformance ManagementSLA ManagementTeam Management
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