Team Lead- Customer Support
Posted todayBe an early applicant
Team Lead- Customer Support
₹5 – 7 LPA
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Experience
2–5 yrs
Salary
₹5 – 7 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
4 Nov 2026
Connect and Heal is looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives in Bangalore. The role involves ensuring service quality, meeting SLAs, driving team performance, and handling customer escalations.
- Manage and mentor a team of 8 to 15 customer support executives
- Ensure service quality and consistently meet SLAs
- Drive overall team performance and productivity
- Act as the first level of escalation for customer issues
- Proven experience as a Customer Support Team Lead or similar role
- Strong customer-first mindset
- Ability to handle escalations and drive team performance
Skills
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