Technical Support Executive - Self Booking Tool (Corporate Travel)

FCM Travel is seeking a Technical Support Executive for Self Booking Tools (SBT) within corporate travel operations. The role involves troubleshooting travel technology platforms, managing support requests, and ensuring seamless airline and hotel booking experiences for corporate clients.

• Provide hands-on troubleshooting and support for Self Booking Tools (SBT)
• Handle PNR-level troubleshooting using GDS platforms
• Manage multiple support requests and work within defined SLAs
• Maintain ticket documentation quality and adhere to structured processes
• Willingness to work rotational or extended shifts as required by the support roster

• 1-3 years of experience in travel operations, corporate travel, travel technology or customer/technical support
• Hands-on experience with at least one SBT (FCM Booking India, Concur Travel, Cytric, GetThere, or similar)
• Basic working familiarity with GDS (Amadeus preferred, Sabre/Galileo a plus) for PNR-level troubleshooting
• Graduate in any discipline, preferably with a background in Travel & Tourism, Business, IT or a related field
• Good written and verbal communication skills