Customer Executive- International Voice Process

Starmark Software is hiring a Customer Executive for an International Voice Process focusing on US Healthcare – Patient Support. The role involves handling outbound calls, addressing patient queries, managing billing issues, negotiating payments, and ensuring compliance with healthcare regulations.

• Handle outbound calls to patients regarding their healthcare accounts
• Address patient queries and resolve account-related concerns
• Assist patients with billing issues and explain charges clearly
• Negotiate and collect outstanding payments from patients
• Create and manage payment plans based on patient eligibility
• Process patient payments accurately and maintain records
• Follow up on overdue accounts to recover pending balances
• Communicate policies, payment options, and account details effectively
• Maintain professionalism and empathy while interacting with patients
• Ensure compliance with company policies and healthcare regulations

• 1 year of experience in international voice process (required)
• Experience in AR Calling (US Healthcare) is an added advantage
• Excellent verbal and written communication skills
• Good working knowledge of MS Excel and MS Word
• Comfortable working in night shifts
• Basic computer proficiency