Technical Support Executive (SaaS Support Engineer)
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Technical Support Executive (SaaS Support Engineer)
₹2.4 – 3.6 LPA
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Experience
2–5 yrs
Salary
₹2.4 – 3.6 LPA
Job type
Full-time
Openings
1
Education
BCA, MCA, B.Sc. IT, B.E./B.Tech, Diploma in Computer Engineering or any Graduate with Technical Support Experience
Apply by
6 Nov 2026
Sendvise is looking for a customer-focused Technical Support Executive to provide exceptional technical assistance, troubleshoot customer issues, and ensure a smooth experience for every client on our AI-powered business communication platform.
- Handle customer technical queries via Call, WhatsApp, Email, and Support Portal
- Perform customer onboarding, account configuration, and product training
- Troubleshoot application issues and provide remote support
- Analyze customer-reported issues and coordinate with the development team for bug resolution
- Maintain support tickets, documentation, and knowledge base articles
- Minimum 2 years of experience in SaaS, IT Support, or Technical Support
- BCA, MCA, B.Sc. IT, B.E./B.Tech, Diploma in Computer Engineering, or any Graduate with Technical Support Experience
- Strong technical troubleshooting and communication skills
- Basic understanding of APIs, JSON, and Webhooks
- Knowledge of CRM tools, MS Excel, and Google Workspace
Skills
Perks & benefits
- ✓ Performance Bonus
- ✓ Annual Appraisal
- ✓ Paid Leave
- ✓ Technical Certification Support
- ✓ Career Growth
- ✓ Employee Recognition Programs
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