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Technical Support Executive

Runo

Secunderabad, Telangana2–5 yrs3.1 – 3.9 LPA (estimated)
Full-time

Posted todayBe an early applicant

Technical Support Executive

Secunderabad, Telangana

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Experience

2–5 yrs

Salary

₹3.1 – 3.9 LPA (est.)

Job type

Full-time

Openings

1

Education

Bachelor's degree in Computer Science or related field

Apply by

4 Nov 2026

Runo, a fast-growing B2B SaaS company, seeks a proactive Technical Support Executive to provide technical assistance to clients using its Call Management CRM platform. The role involves troubleshooting, bug reporting, feature testing, and ensuring high customer satisfaction while collaborating with the development team.

  • Respond to customer inquiries and provide technical support for the Runo CRM platform
  • Troubleshoot and resolve technical issues reported by customers and clients
  • Guide customers on how to use the Runo CRM platform
  • Collaborate with the development team to identify and report bugs and other technical issues
  • Assist with testing of new Runo CRM features and updates
  • Document technical issues and resolutions for future reference
  • Continuously learn and stay up-to-date with new CRM technologies and trends
  • Bachelor's degree in Computer Science or related field
  • Experience in CRM technology and support
  • Strong analytical and problem‑solving skills
  • Excellent communication and customer service skills
  • Familiarity with database management systems
  • Ability to work independently and as part of a team
  • Willingness to work flexible hours, including evenings and weekends
  • Proficiency in English, both written and verbal

Skills

CRMCustomer SupportDatabase managementTechnical Troubleshooting

Perks & benefits

  • ✓ Exposure to SaaS product and client-facing roles
  • ✓ Fast‑paced startup environment with learning opportunities
  • ✓ Supportive and collaborative team culture
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