Technical Support Executive

Robro Systems is seeking a hands-on Technical Support Executive in Indore to troubleshoot industrial automation and machine vision systems. You will manage customer technical issues via Zoho Desk, perform first-level support, and coordinate with engineering teams to ensure timely resolutions.

• Receive and manage customer technical complaints through support tickets, calls, and emails.
• Perform first-level troubleshooting of hardware, electrical/electronic, software, and communication issues.
• Maintain a proper history of customer issues and resolutions using Zoho Desk.
• Escalate unresolved or complex issues to Engineering, Service, or Product teams with complete technical information.
• Provide remote technical assistance and coordinate with field engineers when required.

• B.E./B.Tech in Electrical, Electronics, ECE, Computer Science, Instrumentation, Mechanical, Mechatronics, Automation, or related technical discipline.
• 1–3 years of experience in technical support, field service, industrial automation, machine maintenance, or equipment support.
• Practical troubleshooting experience with industrial hardware and technical systems.
• Ability to understand technical issues and communicate problems clearly with engineering teams.
• Good written and verbal communication skills.