Technical Support Executive (Nanded)

Provide Level-1 support for the OCC web portal and digital services, assisting citizens with registration, login, application processes, and troubleshooting. Handle ticket management, coordinate with regional and central support teams, and maintain support activity records.

• Provide Level-1 support for the OCC web portal and digital services
• Assist users with registration, login, and account-related issues
• Guide citizens through online applications and service workflows
• Support Trust, Society, Event and other online application processes
• Assist with document upload and submission-related issues
• Help users check application status and track submissions
• Perform basic browser, connectivity and application troubleshooting
• Identify issues requiring technical escalation
• Act as the first point of contact for citizens and portal users, explaining portal processes clearly in Marathi
• Register and update citizen/user issues in the Ticket Management System, categorise and prioritise tickets, record issue details and screenshots
• Track tickets through resolution and maintain SLA timelines
• Escalate unresolved or critical issues to the appropriate support team
• Coordinate with OCC Regional Office officials and Appventurez central support teams
• Report recurring application issues and frequently occurring user problems
• Maintain daily support activity records and reports

• Fluent Marathi – speaking and reading
• Strong computer literacy
• Basic application troubleshooting
• Basic internet/browser troubleshooting
• MS Office / Google Workspace proficiency
• Ticket/complaint logging and tracking experience
• Excellent communication and interpersonal skills