Program Specialist, NCC, Network Control Center, Amazon Customer Service
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Program Specialist, NCC, Network Control Center, Amazon Customer Service
Hyderabad, Telangana
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Experience
2–5 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
6 Nov 2026
Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.
The Real-Time Remedies Execution (RTRE) function within NCC acts as the centralized communications liaison between Amazon's Recovery teams, Business teams, and Amazon's customers to help prevent contacts by executing bulk actions on accounts.
- Maintain real-time observability, situational awareness, and coordinated intervention across the network.
- Act as the centralized communications liaison between Amazon's Recovery teams, Business teams, and customers.
- Execute bulk actions on accounts to help prevent customer contacts.
Skills
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