Hiring | International BPO Customer Service Executive | Voice Process

Expert Staffing Solutions is looking for an International BPO Customer Service Executive to handle voice process operations. The role involves managing inbound and outbound calls, resolving customer queries, and maintaining high customer satisfaction standards.

• Handle inbound and/or outbound customer calls for international customers
• Resolve customer queries efficiently while maintaining high customer satisfaction
• Follow defined process guidelines, SOPs, and quality standards
• Understand and achieve process KPIs and KRAs, including quality, productivity, and customer satisfaction targets
• Use CRM tools to maintain accurate customer records and document interactions
• Ensure professional communication, effective problem-solving, and timely resolution of customer concerns
• Maintain compliance with company policies and process requirements

• Excellent verbal and written English communication skills
• Strong customer service and problem-solving abilities
• Good understanding of customer service processes, KPIs, and KRAs
• Knowledge of CRM tools and customer interaction management
• Ability to handle international customer conversations professionally
• Strong listening skills, patience, and a customer-centric approach