Executive - Tech Support (Hyderabad)

Bitla Software is seeking a Technical Support Executive for its Hyderabad location to handle customer inquiries, resolve technical complaints, and ensure high levels of customer satisfaction.

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner
• Resolving customer complaints and technical issues efficiently and effectively
• Providing accurate and timely information regarding products, services, and policies
• Documenting customer interactions and updating customer records in the company's database
• Meeting or exceeding performance metrics, including call volume, handling time, and customer satisfaction ratings

• Experience handling a high volume of inbound and outbound calls in a professional manner
• Proficiency in utilizing call center software and tools to manage customer interactions
• Demonstrated excellence in verbal and written communication skills
• Ability to maintain composure and a positive attitude when dealing with difficult situations
• Capability to adhere to established call center metrics and data privacy policies