Customer Support Executive

We are looking for a customer-focused and detail-oriented Customer Support Executive to provide prompt and professional assistance to customers through chat. The ideal candidate should possess excellent written communication skills, be able to multitask, and maintain a positive attitude while resolving customer queries efficiently.

• Respond to customer inquiries via live chat in a timely and professional manner.
• Resolve customer issues related to products, services, orders, or accounts.
• Provide accurate information and guide customers through solutions.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of customer satisfaction through quality interactions.
• Document customer interactions accurately in the CRM system.
• Meet response time, resolution time, and quality standards.
• Handle multiple chat conversations simultaneously while maintaining accuracy.
• Stay updated on company products, services, and policies.

• Excellent written communication skills
• Ability to multitask and maintain a positive attitude
• Minimum 30 WPM typing speed