Technical Support Executive – Website & App (EdTech)

Manage technical queries and resolve issues related to the educational website and mobile application. Coordinate with developers, ensure smooth digital learning experience for students, and maintain records of technical complaints and resolutions.

• Resolve technical queries related to the website and mobile application.
• Troubleshoot student login, registration, OTP, password reset, and account access issues.
• Handle problems related to online courses, video lectures, test series, study materials, and course access.
• Investigate payment failures, transaction status, fee confirmation, and course activation issues.
• Identify and report website bugs, app crashes, errors, and performance issues.
• Coordinate with website developers, app developers, and third-party service providers for technical fixes.
• Test website and app functionality after updates or bug fixes.
• Maintain a record of technical complaints, resolutions, and pending issues.
• Guide students and internal teams in using the platform correctly.
• Escalate complex technical problems to the development team and follow up until resolution.

• Graduate or diploma in Computer Science, IT, Software Engineering, or a related field.
• Freshers with strong technical knowledge may apply; prior technical support experience is preferred.
• Experience in EdTech, LMS platforms, website support, or app support is an advantage.
• Basic knowledge of websites, mobile applications, and troubleshooting.
• Understanding of browsers, internet connectivity, cache, cookies, and app installation.
• Familiarity with Android applications and website testing.
• Basic knowledge of APIs, databases, HTML, CSS, or debugging tools is an advantage.
• Good communication and student-support skills.
• Ability to diagnose problems logically and explain solutions in simple language.