Technical Support Executive

Provide technical support services to customers on assigned products and solutions from Syscraft. This customer-facing role involves daily visits to customer premises, installation, configuration, and troubleshooting of Windows/Linux environments. Responsibilities include firewall management, infrastructure assessment, monitoring of network and systems, analyzing technical problems, and maintaining support logs.

• Provide technical support services to customers on assigned products and solutions
• Perform daily visits to customer premises as required
• Install, configure and troubleshoot Windows/Linux environments at customer premises
• Manage firewall installation, configuration, and policy setting
• Assess infrastructure including server utilization, application requirements, storage architecture, and virtualization models
• Monitor network, systems, internet, WAN, wireless, VPN security independently
• Analyze technical problems and respond to customer complaints via remote, field visit or telephone
• Maintain logs of all support issues, status, and report to customer and manager

• B.E. in IT or Diploma in IT/Engineering Field
• Professional certifications such as MCSE, VMware, RHCE
• 1-3 years of experience (freshers can apply for a trainee position)
• Domain expertise in Microsoft Solutions – AD, Exchange, Office 365, MS SQL
• Experience with Virtualization, Security (AV/AS/DLP/SIEM), Firewall, Backup and Storage
• Good oral and written communication skills
• Problem solving attitude and ability to handle customer situations