Sr Team Leader Quality Analyst - Tech Support
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Sr Team Leader Quality Analyst - Tech Support
Pune, Maharashtra
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Experience
5–8 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
7 Nov 2026
Lead the quality assurance function within Technical Support operations, ensuring high service quality, customer satisfaction, and operational excellence. Collaborate closely with Technical Support Engineers, Quality Analysts, Subject Matter Experts and Operations leaders to conduct quality audits and provide actionable insights.
- Lead the QA function in Technical Support operations.
- Conduct quality audits and assess support processes.
- Provide actionable insights to improve service quality.
- Collaborate with Engineers, Analysts, SMEs and Operations leaders.
- Drive operational excellence and customer satisfaction.
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