ServiceNow Developer

Accenture India is seeking an experienced ServiceNow Developer to implement and customize ServiceNow ITSM and ITOM solutions for a large enterprise client. You will work in a global delivery team, collaborating with stakeholders across India, Europe, and the US.

The ideal candidate has hands-on ServiceNow development experience, certified in CSA or CAD, and can translate business requirements into effective ServiceNow workflows and automations.

• Develop and configure ServiceNow ITSM modules (Incident, Change, Problem, CMDB)
• Build workflow automations, scripted REST APIs, and custom UI pages
• Integrate ServiceNow with third-party tools (Jira, Slack, monitoring platforms)

• Configure and develop ServiceNow platform features per business requirements
• Design and implement workflow automations using Flow Designer
• Build integrations between ServiceNow and third-party systems
• Conduct unit testing and support UAT for new developments
• Create technical documentation for all customizations

• 2-5 years of ServiceNow development experience
• ServiceNow CSA (Certified System Administrator) is required
• ServiceNow CAD (Certified Application Developer) is preferred
• Proficiency in ServiceNow scripting (JavaScript, GlideScript)
• Experience with ITSM modules (Incident, Change, Problem, SLA)
• Knowledge of REST API integration and web services
• ITIL Foundation certification is a plus