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Senior Customer Support Executive
Telangana, Telangana5–8 yrs1.2 – 1.8 LPA
Full-time
Posted todayBe an early applicant
Senior Customer Support Executive
₹1.2 – 1.8 LPA
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Experience
5–8 yrs
Salary
₹1.2 – 1.8 LPA
Job type
Full-time
Openings
1
Education
Bachelor's
Apply by
6 Nov 2026
Support Lynk users through inbound and outbound phone calls, guide them on app features, and resolve basic queries to ensure a positive customer experience.
- Make outbound calls to prospective and existing users
- Handle inbound calls and respond to customer queries
- Explain Lynk app features, registration, onboarding, and account usage
- Assist users with login, profile, wallet, payment, and app-related queries
- Follow up on registration, onboarding, and pending requests
- Record calls, feedback, complaints, and follow-up details in the CRM or tracking system
- Escalate technical issues, payment disputes, and account concerns to relevant teams
- Maintain professional communication and follow company scripts and SOPs
- Meet assigned daily and monthly targets for calls, follow-ups, customer satisfaction, and issue resolution
- Protect customer information and follow privacy and data security policies
- Coordinate with operations, technical support, and management teams
- Bachelor's degree
- 1 year experience in tele sales
- Fluency in Telugu and English; Hindi advantage
- Basic computer and mobile application knowledge
Skills
Perks & benefits
- ✓ Health insurance
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