IT Support Specialist (Level 2)
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IT Support Specialist (Level 2)
₹4 – 5 LPA
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Experience
2–5 yrs
Salary
₹4 – 5 LPA
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
14 Nov 2026
Actide International is seeking an experienced Level 2 IT Support Specialist to handle escalated help desk tickets, guide help desk admins, and lead IT infrastructure and security compliance projects.
Work hours: 7:00 AM – 4:00 PM EST (weekdays), with off-hours support required approximately 5 times a month.
- Resolve escalated, more complex help desk tickets
- Guide and mentor help desk administrators
- Lead help desk projects and assist with IT infrastructure and security compliance initiatives
- Provide off-hours support when required (approx. 5 times a month)
- Proven experience as a Level 2 IT Support Specialist or similar role
- Strong background in handling escalated and complex help desk tickets
- Familiarity with IT infrastructure and security compliance frameworks
Skills
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