IT Support Engineer – Manufacturing / Service Desk
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IT Support Engineer – Manufacturing / Service Desk
Bengaluru, Karnataka
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Experience
2–5 yrs
Salary
₹2.7 – 6 LPA (est.)
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
12 Nov 2026
Provide Level 1 IT support for end users and manufacturing systems at a plant in Vemagal, Kolar District. The role involves troubleshooting hardware, software, and network issues, and maintaining incident records using ITSM tools.
- Provide Level 1 technical support to end users and manufacturing operations.
- Troubleshoot hardware, software, Windows 10 OS, and desktop-related issues.
- Support industrial PCs, shop‑floor systems, and manufacturing IT applications.
- Perform basic LAN troubleshooting, network switching, and connectivity checks.
- Log, track, prioritize, and resolve incidents using ITSM tools such as ServiceNow or Jira.
- Ensure timely incident resolution in accordance with defined SLAs.
- Provide remote support to users using approved remote access tools.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Windows 10
- OSLAN technology
- ITSM tools (ServiceNow or Jira)
Skills
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