Customer Support Executive

We are looking for a dedicated Customer Support Executive to serve as the first point of contact for our clients in Kerala or Tamil Nadu. The role involves handling customer inquiries via phone, email, or chat, providing accurate product information, resolving complaints efficiently, and maintaining detailed interaction records while continuously improving service processes.

• Handle customer inquiries via phone, email, or chat professionally
• Provide accurate information about products and services
• Resolve customer complaints and issues effectively and efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Stay updated on product knowledge and company policies

• Fluency in Malayalam
• Strong verbal and written communication skills
• Ability to work in a fast‑paced environment and manage multiple tasks
• Problem‑solving mindset with a customer‑oriented approach
• Basic computer skills and familiarity with customer support software (preferred)