Customer Relationship Manager – IndiaLends

IndiaLends is hiring Customer Relationship Managers to assist 10M+ loan applicants through the personal loan and credit card application and disbursal journey — providing a smooth, reassuring experience through one of the most important financial decisions of their lives.

• Guide 30–40 loan applicants daily through application, document submission, and disbursal
• Proactively update applicants on loan status and required documents
• Resolve application rejection queries and provide alternative product options
• Maintain CSAT above 88% and low complaint escalation rate
• Update CRM with all customer interaction notes

• 1–3 years customer relationship management or banking customer service
• Personal loan or credit card product knowledge preferred
• Good Hindi and English communication
• CRM tool proficiency
• Empathetic problem-solving approach
• Freshers with good communication welcome