Collection Executive – BNPL

Pine Labs is hiring Collection Executives to manage EMI repayment collections for the Bajaj Pay BNPL portfolio — reaching out to customers with overdue EMIs across Maharashtra through phone and digital channels.

• Contact 60–80 overdue BNPL EMI customers daily via phone and WhatsApp
• Negotiate repayment plans within Pine Labs collections policy
• Escalate high-value overdue cases to senior collections team
• Update CRM accurately with all customer contact attempts and outcomes
• Meet monthly EMI collection recovery targets

• 1–3 years collections experience in NBFC, banking, or BPO
• Good Hindi and Marathi communication for collections
• Basic computer and Excel proficiency
• Target-oriented with strong negotiation skills
• NBFC or credit card collections experience preferred