Business Analyst (IT experience)

Caribou Media is seeking a detail-oriented Business Analyst to bridge the gap between business needs and technology. In this role, you will define configuration specifications, perform quality assurance, and help design and maintain system processes to deliver optimal solutions for our clients.

• Define configuration specifications and business analysis requirements
• Perform quality assurance and testing
• Define reporting and alerting requirements
• Own and develop relationships with partners, working with them to optimize and enhance integration
• Help design, document, and maintain system processes
• Report on common sources of technical issues and make recommendations to the product team
• Communicate key insights and findings to the product team
• Continuously discover issues and improve monitoring to deliver better value to customers

• Previous experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills