Associate/Senior Associate/Business Process Lead – HR Helpdesk ( US Voice Process ) – Mumbai - GO/JC/4916/2026
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Associate/Senior Associate/Business Process Lead – HR Helpdesk ( US Voice Process ) – Mumbai - GO/JC/4916/2026
Mumbai, Maharashtra
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Experience
1–2 yrs
Salary
Not disclosed
Job type
Full-time
Openings
1
Education
Any graduate (Minimum 15 years regular education, Bachelor’s degree, MBA or equivalent)
Apply by
18 Nov 2026
We are hiring for HR Helpdesk (US Voice Process) roles in Mumbai. The role involves handling Tier 1 HR queries through calls, supporting employees on HR policies, payroll, benefits, and time tracking in a 24/7 rotational shift environment.
- Handle Tier 1 HR helpdesk queries through inbound and outbound calls
- Provide support on HR policies, employee data management, payroll, benefits, and time and attendance
- Resolve employee queries accurately with a focus on first-time resolution
- Log call details, maintain proper case notes, and update tickets in the designated ticketing system
- Ensure strict adherence to Service Level Agreements (SLAs), quality standards, and data privacy
- 1+ years of experience exclusively in HR Helpdesk or International Voice Process domain
- Mandatory experience in an International Voice Process with excellent communication skills
- Any graduate with a minimum of 15 years of regular education (Bachelor’s degree, MBA or equivalent)
- Good written, verbal communication, probing, and troubleshooting skills
- Understanding of SLAs, ticket logging, and data privacy procedures
Skills
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