Associate Technical Support Executive
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Associate Technical Support Executive
Indore, Madhya Pradesh
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Experience
1–2 yrs
Salary
₹1.3 – 3.3 LPA (est.)
Job type
Full-time
Openings
1
Education
Any graduate
Apply by
12 Nov 2026
A technical support executive role at ZNP Consulting in Indore requires ownership of daily support tickets, prioritising requests, documenting decisions, and ensuring SLA adherence. The position focuses on troubleshooting, customer communication, and process improvement across teams.
- Prioritise daily support requests and manage tickets in line with team standards
- Document decisions and actions taken on tickets
- Collaborate with cross‑functional teams to resolve issues
- Identify recurring issues and contribute to process improvements
- Use technical troubleshooting to improve turnaround times
- Coordinate with wider team on delivery priorities
- 0-4 years of relevant experience
- Hands‑on familiarity with technical troubleshooting
- Strong customer communication skills
- Experience with ticket management and SLA adherence
- Practical knowledge of tools and workflows used in technical support
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